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Contract & Deposit Details

PHOTO GLAM BOOTH – BOOKING & SERVICE POLICY

Effective Immediately

1. Booking, Deposit & Payment Terms

To secure your event date, a non-refundable $100 deposit is required at the time of booking.
No date is guaranteed or reserved until the deposit has been received and confirmed in writing via email or automated message.
If the deposit is not paid within 24 hours of receiving your invoice or booking link, the date will automatically be released to other clients without notice.
The remaining balance must be paid no later 5 days before the event, unless otherwise agreed in writing. Failure to complete payment may result in cancellation without refund.

2. Reschedule Policy

If you need to reschedule, you must submit your request in writing (email or text) at least 7 days prior to your event date.
Reschedules are granted one time only, subject to the availability of your new requested date.
If the new date is unavailable, the deposit remains non-refundable but may be applied as credit toward a future event within 6 months of the original booking.
Any reschedule request received within 7 days of the event may be subject to a $50 rescheduling fee, as last-minute changes may affect staffing and scheduling.

3. Client Responsibilities

To ensure smooth service, the client agrees to the following:

Provide a clear, safe, and accessible area for setup and operation of the booth or equipment.
Ensure the venue allows vendor access, including loading zones, parking, and elevator use if required.
Ensure all required WiFi access, power outlets, lighting, and space requirements are available and functioning.
You agree to obtain all required approvals/permissions from your venue before the event.

Failure to meet these requirements may impact service quality or delay setup. No refunds will be issued for delays or issues caused by client, venue, or third-party restrictions.

4. Social Station Service Policy

Our Social Station requires a stable, open-access WiFi network (upload-friendly) at your venue for full functionality.
Some unsecured or restricted WiFi networks may block the platform or prevent logins, uploads, or sharing.
If the provided WiFi does not meet the required stability or accessibility and prevents service functionality, the client understands that:
- Social Station features may be limited or unavailable, and
- No refunds or credits will be issued due to venue WiFi restrictions, outages, or performance issues.

We always do our best to assist clients in troubleshooting but cannot override venue network restrictions.

5. Service Performance & Attendant Arrival

Our team will arrive 45–90 minutes prior to your event for setup, depending on the service type.
If unexpected delays occur (parking, security check, loading zones), we will communicate with the client immediately.
Any lost booth time caused by client, venue access delays, or required vendor check-in processes is not compensated, as these are outside of our control.

6. Force Majeure (Acts of God) Policy

Photo Glam Booth is not liable for service interruptions or cancellations caused by unforeseen events beyond our control, including but not limited to:

Car accidents
Flat tires
Medical emergencies
Sudden severe weather
Power outages
Natural disasters
Government restrictions
Venue shutdowns

In the extremely rare event that such circumstances prevent our team from performing the contracted service:

A full refund of all payments made (including deposit) will be issued.
This refund constitutes the entire liability of Photo Glam Booth.
No additional compensation, damages, or reimbursement for indirect costs (lost revenue, vendor coordination, travel costs, etc.) will be provided.

7. Professional Conduct, Defamation & Online Reputation

By booking our services, you agree to the following:

You will not publish, post, or engage in slander, defamation, or false statements about Photo Glam Booth or its contractors.
If an issue arises, you agree to contact us directly and allow reasonable time (up to 72 hours) for resolution before leaving any public review or complaint.
This includes any online platforms such as Google, Yelp, Facebook, Instagram, TikTok, or other social media.
Any breach of this clause may result in legal action and removal of defamatory content.

8. Photo & Video Usage Rights

By booking, the client grants Photo Glam Booth the rights to use event photos, videos, or 360 clips for marketing, social media, advertising, and promotional purposes.
If you prefer your content to remain private, you must notify us in writing before your event.

9. Damage, Misuse & Crowd Control

The client is responsible for ensuring guests treat the equipment respectfully.
Any damage to props, booth equipment, photo lighting, backdrops, or electronics caused by guests, venue staff, or event attendees will be billed to the client.
Photo Glam Booth reserves the right to pause or discontinue service if:
- Guests are excessively intoxicated,
- Equipment is being damaged or mishandled, or
- The area becomes unsafe.

No refunds will be provided if service is stopped due to safety concerns or misuse.

10. Acceptance of Terms

By proceeding with your booking, paying a deposit, or signing any agreement/invoice, you acknowledge that you have read, understood, and agree to all terms outlined in this Booking & Service Policy.

11. Performance Guarantee & Technology Limitation Clause (98% Guarantee)

Photo Glam Booth guarantees a 95% service uptime and performance standard.
Our equipment is professional-grade and regularly maintained; however, because all photo booth systems rely on electronics, software, wireless networks, cameras, lighting, and third-party integrations, we cannot guarantee 100% uptime at all events.
In the rare event of equipment failure, technical malfunction, or system crash that prevents us from providing the contracted service for more than 5 consecutive minutes, we will take all reasonable measures to restore service immediately.
If the issue cannot be resolved on-site, regardless of cause, Photo Glam Booth will provide one of the following resolutions at our discretion:
- A full refund of all monies paid, OR
- A partial refund based on the amount of usable runtime delivered, OR
- A free reshoot session (where applicable), OR
- A credit toward a future booking within 12 months.
- This refund or credit serves as the client’s sole and exclusive remedy for any technical failure.

If a refund or credit is issued due to equipment malfunction, the client agrees that:
- No negative reviews, social media complaints, defamation, or public disparagement will be made against Photo Glam Booth, its contractors, or its brand.
- Posting false, misleading, or defamatory statements after receiving a full or partial refund is considered a breach of this agreement and may result in legal action, removal requests, and recovery of damages.

This guarantee does not apply to:
- WiFi issues caused by the venue (affects Social Station only)
- Loss of time due to venue access delays, power outages, restricted space, or unsafe environments
- Guest interference, physical damage, theft, or crowd issues
- Services impacted by client or venue instructions

By booking, you acknowledge that technology is not infallible, and Photo Glam Booth will always act in good faith to deliver the best possible service and correct any issue promptly and professionally.

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